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Returns and Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, we will not guarantee a refund or return. However, please contact us and we will consider providing a refund on a case by case basis.

If you purchased multiple bottles at one time, your first bottle is eligible for a refund even if it has been opened. For all subsequent bottles to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

The cost of your first bottle will be refunded within 3-5 business days of you contacting us. Once any subsequent bottles purchased are received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@doublewoodsupplements.com.

Shipping

To return your product, you should mail your product to: 22 Lindsey Ave, Danville PA 17821.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.