Double Wood Supplements is committed to getting your order shipped as quickly as possible, and there is typically a handling time of 1 business day before orders ship. This means that most ordersMonday will ship Tuesday, but orders placed Friday, Saturday & Sunday will typically ship Monday. We currently offer the following shipping methods:
- Free Shipping - UPS Mail Innovations, typically arrives in 5-7 business days.
Mail Innovations is a service that inducts your mail piece into the U.S. Postal Service within 48 hours of processing. The U.S. Postal Service will then deliver the mail piece within three to five days, on average.
How do I track UPS Mail Innovations? You can track your UPS Mail Innovations® shipments on Trackingmore.com, UPS.com and USPS.com
- UPS 2 Day
- UPS 3 Day
Orders placed with paid shipping are prioritized above free shipping orders, and sometimes will ship the same day they are placed depending on how early in the morning the order is placed and how busy the warehouse is.
Most orders ship from our warehouse in Pennsylvania, so shipping times to the East Coast will generally be faster than to the West Coast if both orders use the same shipping method.
DHL International - Price varies based on weight and destination. 5-7 business days depending on customs
USPS International - 7-14 business days depending on customs
We don't include the cost of duties and taxes in international orders. The price you see at checkout is the price you pay and there may be additional delivery fees based on the policies of your country.
Import duties are not applicable if you’re ordering from within your own region, but you may need to pay local sales taxes.
Paypal eCheck Orders
If paying for an order with Paypal eCheck, it will typically take 5-7 days for a payment to arrive. These orders will ship when the payment is received rather than when the order is submitted.
Shipments Mistakenly Marked Delivered
We are happy to investigate if an order’s tracking information says the product is delivered mistakenly, as long as is reported within 5 days of being marked delivered. USPS occasionally marks orders delivered early, so if your tracking shows the order was marked delivered but you did not receive it the chances are high it will arrive the following day.
If a package is mistakenly marked delivered and USPS is not able to locate it, we will be happy to reship with signature required.
Incorrect Shipping Addresses
If an incorrect shipping address is entered, please let us know before the order ships so that we can have our warehouse correct the address before shipping the order.
We are happy to reship orders sent to an invalid address and returned to us, and while we are often willing to reship orders to old addresses that aren’t sent back we reserve the right to not reship such orders if we find the circumstances surrounding them suspicious.
Paid Shipping Refunds
We cannot control delays from USPS or UPS, and generally do not refund shipping costs if we have both shipped the order on time and shipped it using the correct shipping method. If an order with paid shipping is delayed due to our mistake or has the wrong shipping method purchased we are happy to provide a full refund of the shipping costs.
Double Wood Supplements has a generous 30-day money back guarantee, which is valid for 30 days after the product is delivered. Return requests for orders older than 30 days are often granted, but doing so is solely at our discretion. We do not provide paid return labels for product returns, products must be returned at the customer's expense.
Orders must be returned for a refund, including opened bottles. Please email firstname.lastname@example.org with any questions.
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