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  1. Login to your account via the account icon in the header of our website.

  1. Enter your email and password. ***If you did not create an account then click on the “Create an account” link below the “Sign In” button and use the email address associated with your order.

Double Wood offers free shipping on U.S. orders over $30.

Our team works diligently to process all orders within 1-2 business days. Once your order is processed, you will receive a shipping confirmation email with tracking information.

  • For domestic U.S. orders, standard shipping usually takes 3–5 business days.

  • Express shipping is available for U.S. orders for an additional charge.

Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number. You can use this number to check the status of your package at any time.

🧭 Step-by-Step Tracking Instructions:

  1. Find Your Tracking NumberLook for an email titled “Your Double Wood order has shipped!” — it will contain your tracking number.

  2. Visit the Carrier’s WebsiteDepending on the shipping method, go to one of the following links:

  • USPS: https://www.usps.com/

  • UPS: https://www.ups.com/track

  • FedEx: https://www.fedex.com/en-us/tracking.html

Enter Your Tracking NumberPaste your tracking number into the tracking field on the carrier’s website to view the latest shipping updates and estimated delivery date.

❓ Still Need Help?

If you didn’t receive a tracking number or have questions about your shipment, feel free to reach out to our customer service team at hello@doublewoodsupplements.com — we’re happy to help!

If your package has been marked "delivered" but you cannot find the package then please reach out to us via email within 5 days so we can investigate it.

Our shipping carrier occasionally marks orders delivered early, so if your tracking shows the order was marked delivered but you did not receive it then chances are high it will arrive the within following few days.

If an incorrect shipping address is entered, please let us know before the order ships so that we can have our warehouse correct the address before shipping the order.

We are happy to reship orders sent to an invalid address if the package is returned to us, and while we are often willing to reship orders to old addresses that aren’t sent back we reserve the right to not reship such orders if we find the circumstances surrounding them suspicious.

We want you to love your Double Wood Supplements (as much as we do) and we understand that optimizing your health and happiness sometimes requires a bit of trial and error.

That’s why we offer a money back-guarantee on the first bottle of any supplement that we sell, including multipacks. If you’re not satisfied for any reason, simply contact us within 30 days of your purchase and we will gladly refund the purchase amount of one bottle.

Multipacks, too? Yes, multipacks, too! Keep the first bottle on us and send us the remaining unopened bottles for a full refund. You will be responsible for paying your own return shipping costs.

Our money-back guarantee applies to your first purchase of a particular product only.

To return your order, please send the product(s) to the following address:

Double Wood Supplements

205 Elmwood Ave.

Sharon Hill, PA 19079

Important:

  • Be sure to include your order number inside the return package so we can properly identify and process your return.

  • We do not provide prepaid shipping labels, so you’ll need to arrange and cover the return shipping.

  • Once the item has shipped, please reply to this message with the tracking number so we can monitor the shipment and expedite your refund as soon as it arrives.

🔁 Need Help with Tracking?

If you used USPS, you can create and track your shipment here:👉 https://www.usps.com/

If using UPS:👉 https://www.ups.com/track

If using FedEx:👉 https://www.fedex.com/en-us/tracking.html

Once we receive and verify your return, we will issue your refund promptly.

Please let us know if you have any questions along the way. We're here to help!

The customer is responsible for return‐shipping costs.

Once the returned item(s) are received and inspected, refunds are typically processed within 7 business days.

If the product is unopened, you can still return within the 30-day window, subject to approval.

Subscription orders that have already been processed (i.e. you didn’t cancel or skip before processing) are not eligible for a refund. You may contact us via email once you receive the product to request a return.

If you purchased a Double Wood product from a third-party retailer such as Amazon, you need to go through them for returns/refunds. Double Wood’s refund policy doesn’t cover those.

Understanding the Supplement Facts label is key to making informed decisions about the supplements you take. Here's a step-by-step guide to help you navigate the information:

 

 

1. Serving Size

  • What it is: This tells you the amount that counts as one serving—usually listed as “1 capsule,” “2 scoops,” etc.

  • Why it matters: All nutrient amounts listed are per serving, so if you take more or less, the values will change accordingly.

 

 

2. Servings Per Container

  • Indicates the total number of servings in the entire bottle or container.

 

 

3. Active Ingredients

  • These are the main nutrients or compounds included for their intended health benefit.

  • You’ll see the name of the ingredient, the amount per serving, and often the % Daily Value (%DV).

🧠 Example:

 

Magnesium (as Magnesium Glycinate) – 125 mg – 30% DV

 

  • "Magnesium" is the mineral.

  • "as Magnesium Glycinate" means it’s bound to the amino acid glycine (a chelated form).

  • "125 mg" is the elemental amount of magnesium per serving.

  • "30% DV" means this provides 30% of your recommended daily intake.

 

 

4. % Daily Value (%DV)

  • This tells you how much of your daily recommended intake the ingredient provides based on a 2,000-calorie diet.

  • If there is no established %DV, it may be marked with a † symbol.

 

 

5. Other Ingredients

  • These are the inactive ingredients, such as:

    • Capsule material (e.g., vegetable cellulose)

    • Fillers or binders

    • Natural flavors or colorants

  • These ingredients help form the capsule or powder but do not contribute to the main health benefit.

 

 

6. Notes and Footnotes

  • Some panels include extra notes about allergens, storage, or suggested use.

  • Look for symbols like † which may indicate “Daily Value not established.”

 

 

📝 Tips:

  • Always check the serving size first.

  • Understand if the dose listed is elemental or compound-based (especially important for minerals like magnesium or zinc).

Use the %DV as a reference, not a rule—your personal needs may vary.

The Subscribe & Save program gives you a convenient way to receive your favorite Double Wood supplements on a recurring basis while saving money. Subscribers enjoy 20% off their products and 3% back in credits on every order. This ensures you never run out of the supplements you rely on, while also making your health routine more affordable.

No, there is no commitment period for subscriptions. You are free to cancel whenever you wish. This flexibility allows you to try the product and continue only as long as it fits your needs.

1. Visit Our Website

Go to: https://doublewoodsupplements.com

2. Find Your Product

Browse or search for the supplement(s) you’d like to receive on a subscription basis.

3. Select “Subscribe & Save”

On the product page, you’ll see two purchase options:

  • One-Time Purchase

  • Subscribe & Save

Choose Subscribe & Save to get 20% off plus convenient recurring deliveries.

4. Choose Delivery Frequency

Decide how often you’d like your product delivered (e.g., every 30, 60, or 90 days).

5. Add to Cart & Checkout

Click Add to Cart and complete checkout as usual.

6. Manage Your Subscriptions

After placing your order, you can manage your subscription anytime — adjust frequency, skip a shipment, cancel, and more — by logging into your store account and clicking on Manage Subscriptions.

You can easily change your delivery frequency, product quantity, next order date, or even swap items through our subscription management portal.

✅ Step-by-Step Instructions:

1. Log into Your Double Wood Account

Go to:👉 https://doublewoodsupplements.com/account/loginEnter your email and password. If you don’t remember your password, use the “Forgot your password?” link to reset it.

 

 

2. Access Your Subscription Portal

Click this direct link to open your subscription settings:👉 https://doublewoodsupplements.com/tools/recurring/login

🔐 If you're not logged in already, you'll receive an email with a secure login link. Just click the link in your inbox to proceed.

 

 

3. Modify Your Subscription

  • Once inside the portal, you’ll see the following categories. From there, you can:

  • View your next order: See the next shipment and make changes such as skipping, delaying, or modifying items.

  • View upcoming orders: Review all upcoming scheduled shipments and manage future delivery plans.

  • View previous orders: Access your order history and track past purchases.

  • View/Manage my subscriptions: Update product quantities, change delivery frequency, switch to a different product, or cancel a subscription.

  • Address & payment details: Edit your shipping address or update your billing information.

  • Logout: Safely sign out of your subscription portal.

 

 

💬 Need Help?

If you run into any trouble or have a special request, feel free to email us at:📩 hello@doublewoodsupplements.com

Sign in to your account through the account icon within the header at the top of our website then click on "Manage Subscription" which will lead you to the subscription portal. From this portal, you can view your full order history, see upcoming scheduled orders, and make adjustments to your account. You’ll have complete control over delivery frequency and can pause, skip, modify, or cancel your subscription at any time.

Need to delay your next shipment? No problem—you can easily skip an upcoming subscription order anytime through your account.

📍 Follow These Simple Steps:

  1. Log in to Your AccountGo to the login page here:👉 https://doublewoodsupplements.com/account/login

  2. Access the Subscription PortalOnce logged in, click on “Manage Subscriptions.” This will take you to your personal subscription dashboard.

  3. Choose the Subscription You Want to SkipUnder your active subscriptions, click on the item you wish to skip.

  4. Click “Skip Shipment”You’ll see an option to “Skip Shipment” next to the upcoming order date. Click it, and the next delivery will be skipped while keeping the subscription active for future orders.

 

 

💡 Need More Help?

  • If you don’t see the subscription you’re looking for, please double-check that you’re logged in with the email address used to place your order.

  • Still having trouble? Feel free to email us at hello@doublewoodsupplements.com with your order details and we’ll be happy to help!

  1. Login to your account via the account icon in the header of our website

  1. Click on “Manage subscriptions” from within your account portal.

  1. Click on “View/Manage my subscriptions”

  1. Click on “Manage this subscription” on the specific subscription you want to cancel

  1. Click on “CANCEL SUBSCRIPTION”

  1. You’ll be offered a chance to pause your subscription. To continue with the cancellation process, click on “CANCEL SUBSCRIPTION”.

  1. You’ll be prompted to answer a short cancellation survey (optional). To continue, click on “Continue to complete cancellation”.

  1. Leave your final thoughts on why you cancelled so we can work on improving our subscription program (optional) and then click on “Confirm cancellation”.

 

Payment updates are handled through our Subscription Management Portal. Here’s how to access and update your details:

 

 

✅ Step-by-Step Instructions

  1. Log Into Your Account👉 https://doublewoodsupplements.com/account/login

  2. Access the Subscription Management PortalAfter logging in, click this link:👉 https://doublewoodsupplements.com/tools/recurring/login(Use the same email address tied to your subscription. You’ll receive a secure login link via email if you’re not already signed in.)

  3. Select “Address & payment details”

  4. Click “Edit” Next to Your Payment MethodEnter your new card details or update existing ones. Make sure to save your changes before exiting.

 

 

🔄 Other Tips

You automatically earn Credits on every purchase:

  • 3% back for customers without an active product subscription
  • 5% back if you have at least one active product subscription

No action needed — your credits are added to your account after the order is fulfilled.

Yes! All subscription renewals earn 5% back in Wood Credits as long as the subscription is active.

Yes — unused Credits expire 12 months after they are earned.

If you are a subscriber and cancel your final active subscription, your account will no longer have any active subscriptions. In that case, your entire Credit balance will expire 30 days after the cancellation date, per our policy.

To keep your credits active, you can either:

  • Use them during the 30-day grace period, or
  • Resubscribe to any product before the deadline

Note: Customers without an active subscription can still earn and keep credits under the standard 12-month expiration rule, but at a lower rate (3% vs. 5% for subscribers).

Any Credits you used will be refunded to your account. Credits earned from the order will be removed

If you return an item or cancel an order, any Credits earned from that purchase will be removed.